Refund and returns policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number.
To start a return, you can contact us at hawaiikipepi@gmail.com. Please note that returns will need to be sent back at your own cost unless it is a fault of ours then we will cover the costs.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hawaiikipepi@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Refunds
At this stage we will not be doing refunds as we are a new operating business, However we will give store credit or send a replacement item if anything you received was damaged or faulty in any way.
Who Are We?
Kia ora e te whānau,
Ko Joelle Holland tōku ingoa,
He uri tēnei nō Tainui, Tūhoe, Ngāti Whātua,
Koia nei ko au.
Ko Tainui te iwi
Ko Tainui te waka
Ko Taupiri te Maunga
Ko Waikato te awa
Ko Tauranganui, Te Kotahitanga ngā marae
Ko Ngāti Tipa te hapū
E mihi ana kia koutou katoa mō te tautoko, mō te whai wā ki te pānui I ēnei kōrero.
I am 27 years old, born and raised in South Auckland, a place I call home, and a place that has played a huge part in shaping who I am as a Wahine and Māmā today.
How did Hawaiiki Pēpi begin?
Māori designed products and blankets for babies.
I am a proud Māori Wahine and I am extremely passionate about my people and my culture. Alongside this I am a Māmā to two beautiful pēpi and I absolutely blessed to have them by my side. Being Māori and being a Māmā are two of the most Important parts of my life and so the whakaaro of creating this amazing pākihi came to life.
For me knowing who you are, and where you come from play a huge role in your identity and I want nothing more for my babies than to be surrounded by their culture, to be proud of who they are and to stand strong in their Tuakiritanga.
The importance of our babies being surrounded by their ahurea and their Reo helps our babies to feel a connection to their whenua and that is exactly what this pākihi aims to do for all of your pēpi.
Through these beautiful māori desings we aim to enhance Te Ao Māori In our pēpi right from birth.
Ngā manaakitanga
Hawaiiki Pēpi