Refund and returns policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number.

To start a return, you can contact us at hawaiikipepi@gmail.com. Please note that returns will need to be sent back at your own cost unless it is a fault of ours then we will cover the costs.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hawaiikipepi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. 

Refunds
At this stage we will not be doing refunds as we are a new operating business, However we will give store credit or send a replacement item if anything you received was damaged or faulty in any way.